Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
I have partnered with a print shop in Toronto, Ontario, Canada.
OUR GUARANTEE is simple: If for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost. This includes defects such as loose canvas, bubbles, scratches, fading or warping.
We use a 100% colour calibrated workflow. However, due to the huge variety of monitors used to view images we CANNOT GUARANTEE THAT THE COLOUR AND DENSITY YOU VIEW ON YOUR MONITOR WILL EXACTLY MATCH THE FINAL PRINT. If exact COLOUR MATCHING is a priority, then please contact Janet and we will be happy to work with you to produce a small sample print of the image you are interested in. The cost for this service is $15 per print; if you order the print sampled and the cost for the individual print/reproduction is over $150 (before taxes and shipping), one $15 discount will be applied toward one order.
ORDER CANCELLATION and REFUND.
You can cancel your order and get a full refund as long as your order has not gone into production. Our production times vary and can commence anywhere from an hour after receiving your order to several days. If you must cancel your order, please contact the printer ASAP by phone at 1-647-725-3433 (Toronto, Ontario, Canada).
SHIPPING.
We ship via UPS within Canada & the United States. A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit. Average shipping/delivery time is between 2-5 days (once your finished order leaves our facility).